Data & Privacy · Philippines · Your Rights
Your privacy matters to us. This Privacy Policy explains exactly what personal data perawin collects from players in the Philippines, how we use it, how we keep it secure, and what rights you have over your own information. Last updated: June 2025 · Applies to all accounts registered on perawin.
1. Information We Collect
When you create an account or use any feature on perawin, we collect several categories of personal information in order to provide a safe, functional, and enjoyable gaming experience tailored to players across the Philippines. The information we gather falls into the following areas:
- Account Information: When you register, we collect your full legal name, date of birth, email address, mobile number, and a password you create. This data is required to verify your identity, confirm your eligibility to play, and maintain the security of your account.
- Payment and Transaction Data: Because all transactions on perawin are conducted in Philippine Peso (PHP), we collect payment method details such as your e-wallet account reference, bank account identifiers, and transaction history. We do not store full card numbers or banking credentials on our servers; payment processing is handled by certified third-party providers.
- Device and Browser Data: We automatically collect technical data when you access the platform, including your IP address, browser type and version, operating system, device model, screen resolution, and session timestamps. This data helps us optimize the platform for mobile users across Luzon, Visayas, and Mindanao.
- Usage and Activity Data: We record how you interact with perawin — including which games you play, your betting activity, session duration, pages visited, and features used. This data is used to improve platform performance and personalize your experience.
- Cookies and Tracking Technologies: We use cookies, local storage, and similar tracking tools to remember your preferences, maintain your login session, and analyze platform traffic. Full details are provided in Section 3 of this policy.
- Communications Data: If you contact our support team via email or chat, we retain records of those interactions, including the content of your messages and any documents you provide, for quality assurance and dispute resolution purposes.
We collect only the data that is reasonably necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs.
2. How We Use Your Data
perawin uses the personal information we collect strictly for legitimate operational and compliance purposes. We do not sell your personal data to third-party marketers, and we do not use your information to target you with advertising outside of our own platform communications. Below are the primary purposes for which your data is processed:
- Account Management: To create, verify, and maintain your player account, authenticate your identity at login, and manage your account settings and preferences.
- Transaction Processing: To facilitate deposits, withdrawals, and wager settlements in Philippine Peso, and to maintain accurate financial records as required by applicable law.
- Legal and Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) requirements, and know-your-customer (KYC) verification standards. This may include sharing data with relevant regulatory authorities when legally required.
- Platform Improvement: To analyze usage patterns, diagnose technical issues, test new features, and continuously improve the performance, stability, and user experience of the platform, particularly on mobile devices.
- Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels in a timely and effective manner.
- Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent transactions, account takeovers, and other activities that could harm you or other players on the platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling behavior and to apply self-exclusion or limits at your request or as required by applicable guidelines.
Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
3. Cookies and Tracking Technologies
perawin uses cookies and similar technologies to ensure the platform functions correctly, to remember your session and preferences, and to gather anonymized analytical data that helps us understand how players navigate the site. Cookies are small text files stored in your browser; they do not contain executable code and cannot access other files on your device.
We use the following categories of cookies:
- Strictly Necessary Cookies: These are essential for the platform to operate. They maintain your login session, remember items in your account queue, and enable security features. You cannot opt out of these cookies while using the platform.
- Functional Cookies: These remember your preferences such as language settings, display options, and whether you have acknowledged certain notices, so you do not need to re-enter them on each visit.
- Analytics Cookies: We use anonymized analytics data to understand which parts of the platform are most used, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individual players.
- Security Cookies: These help us detect suspicious login attempts, flag unusual activity patterns, and protect player accounts from unauthorized access.
Most browsers allow you to control cookie behavior through your browser settings, including the option to delete existing cookies or block new ones. However, disabling strictly necessary cookies may prevent you from logging in or using certain features on perawin. We do not use third-party advertising or retargeting cookies, and we do not share cookie data with external advertising networks.
4. Data Storage and Security
perawin takes the security of your personal information seriously, and we implement a range of technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, and sensitive account data is stored in encrypted form at rest.
Your personal data is stored on secure servers. Access to personal data within our organization is strictly limited to personnel who require it to perform their job functions, and all staff with access to player data are bound by confidentiality obligations. We conduct regular internal reviews of our data handling practices and security controls to ensure they remain effective and up to date.
We retain your personal data for as long as your account remains active and for such additional periods as are required to comply with our legal, regulatory, and audit obligations under Philippine law. When data is no longer required and no legal retention obligation applies, we securely delete or anonymize it. If you request account closure, we will initiate the deletion of your personal data in accordance with our data retention schedule, subject to any outstanding legal obligations that may require us to retain certain records.
While we work hard to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required under applicable data protection regulations in a timely manner.
5. Sharing Data with Third Parties
perawin does not sell, rent, or trade your personal data to any external parties for their own marketing or commercial purposes. However, in order to deliver a fully functioning gaming platform, we do share certain data with trusted service providers and, where legally required, with regulatory bodies. All third-party data processors we work with are contractually required to handle your data securely and to use it only for the specific purposes for which it was shared.
The categories of third parties with whom we may share your data include:
- Payment Processors: We share the minimum necessary transaction data with licensed Philippine e-wallet providers and payment gateways to process your deposits and withdrawals in Philippine Peso. These providers operate under their own privacy policies and applicable financial regulations.
- Game Content Providers: Certain game studios that supply content to the platform may receive anonymized session data for licensing compliance, game performance reporting, and responsible gaming auditing purposes.
- Identity Verification Services: When KYC verification is required, we may share identity documents and personal details with accredited verification partners to confirm your eligibility to play.
- Regulatory and Law Enforcement Authorities: We will disclose personal data to Philippine government agencies, gaming regulators, or law enforcement bodies when required to do so by applicable law, court order, or regulatory directive. We do not volunteer data beyond what is legally required in these situations.
- Platform Infrastructure Providers: Cloud hosting and infrastructure providers that support the technical operation of perawin may have access to data as part of their service delivery, under strict data processing agreements.
We do not transfer your personal data to countries outside the Philippines unless such transfers are covered by appropriate legal safeguards, and we will inform you if such a transfer is necessary in connection with your account.
6. Your Rights Over Your Personal Data
As a player registered on perawin, you have clear rights over the personal data we hold about you. We are committed to upholding these rights in a timely and transparent manner. The following rights are available to you:
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
You have the right to object to certain types of data processing, including any processing based on our legitimate interests, where your situation warrants it.
Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to us.
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact our support team through your account dashboard or email us at [email protected] with the subject line "Privacy Rights Request." We may need to verify your identity before processing your request. We aim to respond to all valid requests within 30 calendar days.
7. Protection of Minors
perawin is an adult entertainment platform strictly intended for players who are 21 years of age or older, in compliance with Philippine law. We do not knowingly collect, store, or process personal data from individuals under the legal gaming age. Our registration process includes a mandatory age declaration, and we reserve the right to request documentary proof of age at any stage of account use to confirm that our players meet the required age threshold.
If we become aware that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — we will immediately suspend the account, delete the associated personal data without undue delay, void any transactions conducted through that account, and, where required, report the matter to the relevant Philippine authorities. We strongly encourage parents and guardians to monitor internet use within their households and to make use of available parental control tools to prevent minors from accessing gambling platforms. If you believe a minor may have registered an account on perawin, please notify our support team immediately so we can investigate and take appropriate action.
8. Policy Updates and Contact
perawin may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will publish the updated policy on this page with a revised "last updated" date, and where appropriate, we will notify registered players through their account or via the contact information on record. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the perawin platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes to this policy, you should stop using the platform and request account closure through our support team. Historical versions of this policy are not publicly archived, and the current version on this page is the one that applies to your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or how perawin handles your personal data, please reach out to us. Our English-language support team is available 24 hours a day, 7 days a week, and handles all privacy-related inquiries with care and confidentiality. You can contact us at: [email protected] — please use the subject line "Privacy Inquiry" so your message reaches the right team promptly. You may also visit our FAQ page for quick answers to common questions about account data and platform security.
Ready to Play With Confidence?
Your data is protected every step of the way on perawin. From account creation to your first withdrawal in Philippine Peso, we keep your information safe so you can focus on what matters — enjoying live casino, sports betting, and slots. Have more questions? Our FAQ covers everything from account security to payment privacy.